Privacy
Live service audio privacy
OneVoice Live processes audio live to provide the selected listening channel. Audio is not recorded or stored by OneVoice Live.
Speech is processed live by Microsoft Azure and LiveKit, which may process information using overseas providers. Captions are sent live and are not stored by default. An organisation may choose to keep a text transcript of what was said in a service, with its translations, for up to 14 days to improve translation quality; the listener page shows a notice when this is on. Only that organisation’s administrators can see it, and it is deleted automatically after 14 days. Your own notes are never uploaded: they stay on your phone.
The OneVoice Live Studio app (iPhone and Android) is for the people who broadcast. It uses the phone's microphone only while a broadcast is running, including when the screen is locked or another app is open, and sends that audio live to LiveKit for listeners and translation, exactly like the Studio in a browser. The app does not record or keep audio on the phone, does not track you across other apps or websites, and has no advertising. Signing in uses the same account as the website.
Website enquiries store the details you submit so OneVoice Live can reply. They are kept securely for up to 12 months and then deleted. Contact [email protected] about a website enquiry.
Bookings and quotes store your contact details, event details and the price agreed, so we can deliver the service and keep the business and tax records New Zealand law requires (generally 7 years). We never store card or bank account details: payment is by bank transfer from your own bank.
For privacy questions, contact the organisation running this service.