BOOKING TERMS
The short version: pay by bank transfer, cancel events free up to 48 hours before, and we credit you if we let you down.
OneVoice Live is provided by Teamkintz Software Development Limited, New Zealand. Contact us at [email protected], 022 198 3652, Church Triumphant Revival Center, 181 Wakefield Street, Te Aro, Wellington, New Zealand. These terms apply to the church, organisation, venue or business making the booking, which confirms it is booking for its organisation and not for personal or household use.
Prices are in New Zealand dollars and exclude GST. GST at 15% is added and shown before you confirm. Hours of live translation are the hours translation is running, however many languages, measured to the minute. Worship pauses, programme pauses and time with no listeners are not counted.
Pay by bank transfer to Teamkintz Software Development Limited, account 11-5253-0124290-00, using your booking or invoice reference. Your date is held once payment arrives. Monthly plans are invoiced in advance and due within 14 days. Send remittances and invoice questions to [email protected].
We confirm every booking by email within one business day. For changes to a booking, email [email protected]. If we can’t deliver on your date, we’ll tell you and refund any payment in full.
Event bookings are priced from the hours and languages you book: from NZ$120 per event for churches (Pay as you go), and from NZ$250 per event for schools and corporate events. Your total is shown before you confirm. After the event we reconcile against actual use, and we won’t charge more than 10% above your booking without your agreement.
Monthly plans run month to month. Each plan includes a number of languages; extra languages are NZ$120.00 a month each. Each plan also has a fair-use guide in hours of live translation a month, which resets each month. Fair use is a guide, not a cut-off: going over never stops your service and nothing is charged automatically; if you regularly go over, we’ll talk with you about the right plan. Premium features (two-way conversation and speaker language switching) are on the Ministry plan only (Premium, Ministry plan only): it includes them for 1 user, and more users are NZ$120.00 a month each. Where a plan offers an annual option, it runs for 12 months and is charged as 10 months.
The Ministry plan is NZ$399.00 a month month to month, or NZ$349.00 a month on a 1-year agreement or NZ$299.00 a month on a 2-year agreement, plus GST. A term agreement is invoiced monthly in advance for the whole term, with the same languages and fair use each month, and the agreement price is fixed for the term. At the end of the term it continues month to month at the agreement price until either of us gives 30 days’ notice or a new term is agreed.
You can cancel an event free of charge up to 48 hours before it starts. After that, only booked on-site technician time and travel already incurred are payable. You can cancel a monthly plan at any time, effective at the end of the month you have paid for. If you cancel an annual plan we refund whole unused months at the monthly-equivalent rate, less the free months already received. If you end a 1-year or 2-year agreement early, it ends at the end of the month you have paid for and we charge the difference between the month-to-month price and your agreement price for the months already used; nothing more is payable for the rest of the term.
New customers get 50% off their first month, on every plan: the first month’s plan fee on monthly plans and 1-year or 2-year agreements (after the small church rate, if it applies), one month’s fee on an annual plan, the first month for venue and AV partners, or the first event booking on Pay as you go and Schools and corporate events. Extra languages, extra premium users, set-up, on-site help, travel and hardware aren’t discounted. The offer is shown as its own line on your booking, quote or invoice, and applies once per customer. We can end the offer by giving notice on our website; an offer already accepted in a booking, quote or proposal still stands.
New customers pay a one-off set-up charge of NZ$149.00 plus GST. It covers your account, event page and QR codes, a remote sound check and a training call. It is not charged again on later bookings or plan changes, and it is credited if you book within 30 days of your free first service.
Churches with fewer than 20 people at a typical Sunday service can have Church Starter for NZ$69.00 a month plus GST. We may ask about your attendance when we confirm, and the standard rate applies if a church grows past that size.
For help with the service, before or during an event, email [email protected] or call 022 198 3652.
On-site setup and sound check by an AV technician is NZ$95.00 an hour plus travel, in the Wellington region and elsewhere by arrangement.
On request, we supply a USB audio interface for your sound desk, configured and tested in your sound check, and a OneVoice certified wireless microphone (a clip-on microphone with a receiver that plugs into your phone), pre-paired and tested with OneVoice Live before it reaches you. Their prices are on your quote or invoice. Testing before delivery checks that it works with OneVoice Live; it isn’t a promise about how long it will last. Microphones and receivers need charging and care as their instructions describe, and sound quality also depends on the room, the phone and the connection. Hardware we supply is yours once it has been paid for. If it is faulty, tell us; faults are handled under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where those Acts apply.
Our service level agreement sets out support hours, response times and service credits. Ask us for a copy at [email protected].
If the platform fails for more than 15 minutes during your live service through no fault of yours, we credit that service in full.
Translations and voices are generated by machine. They may contain errors, omissions, mistranslations or delays, including of names, scripture and doctrine. Don’t rely on OneVoice Live for legal, medical, safety or emergency information; use a qualified human interpreter for those. Please let your listeners know the translation is AI-generated.
Provide clear source audio, a suitable internet connection and a person to run the broadcast, and make sure you have the right to broadcast and translate your content, including music, readings and guest speakers. We recommend a rehearsal before your first event.
Your own interpreters can use a human interpreter channel from a phone or computer. They need headphones or a headset and a reliable internet connection, and can go live only after your broadcast has started. A wired headset gives the best sound; Bluetooth headsets can sound like a phone call while the microphone is on. Interpreters you engage are your responsibility, and their channel should be tested in a rehearsal before the event.
We handle personal information under the Privacy Act 2020. Source audio is processed live and not recorded. See our privacy information.
Nothing in these terms limits rights you have under the Fair Trading Act 1986 or other law that can’t be excluded. To the extent the law allows, our total liability in any 12 months is limited to the fees you paid us in that period.
We give at least 30 days’ written notice of price or term changes, and you may cancel before they apply. Please raise any concern with us first; if we can’t resolve it within 20 working days, either of us may refer it to mediation in New Zealand. New Zealand law applies.
Version 5, October 2026.